Privacy Policy
Medical Billing Miami Beach (MBMB)
Last Updated: March 2026
HIPAA Compliance Notice
This website uses HIPAA-compliant communication methods only. Please do not send protected health information (PHI) through WhatsApp, social media, or unsecured email. For secure communication, please call our office directly at (786) 643-2099.
WhatsApp Communication Policy
WHATSAPP IS FOR GENERAL INQUIRIES ONLY:
You CAN ask about:
- ✓ Office hours questions
- ✓ General service information
- ✓ Appointment scheduling
DO NOT send:
- ✗ Insurance numbers
- ✗ SSN or medical information
- ✗ Billing details or claims
By messaging us via WhatsApp, you agree not to share sensitive information.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, practice name
- Business Information: Practice details, NPI numbers, EIN (for credentialing purposes only)
- Communication Records: Emails, calls, consultation requests
- Website Analytics: Browser type, IP address, pages visited (anonymized)
Important: We do NOT collect or store patient health information (PHI) through this website. PHI is only handled through secure, HIPAA-compliant channels after establishing a formal business relationship.
2. How We Use Your Information
- To respond to your inquiries and consultation requests
- To provide medical billing and coding services (after formal engagement)
- To send important updates about our services
- To improve our website and services
- To comply with legal and regulatory requirements
3. Data Security
We implement robust security measures to protect your information:
| Security Measure | Status | Description |
|---|---|---|
| SSL Certificate (HTTPS) | ✓ Active | All data encrypted in transit |
| Privacy Policy | ✓ Active | This page |
| Terms of Use | ✓ Active | See Terms of Use |
| 2FA on Admin | ✓ Enabled | Two-factor authentication active |
| Strong Passwords | ✓ Enforced | 16+ character requirement |
| Daily Backups | ✓ Automated | Automated daily backup system |
| Business Associate Agreements | ✓ Signed | BAAs with all vendors |
4. Social Media Policy
Staff Guidelines for Social Media:
DO NOT:
- ❌ Post patient names or photos
- ❌ Respond with medical/billing details in comments
- ❌ Accept patient friend requests
- ❌ Share PHI on any platform
DO:
- ✅ Share general billing tips
- ✅ Post company news (no patient photos)
- ✅ Reply: "Please call our office" to DMs
- ✅ Direct inquiries to secure channels
5. Information Sharing
We do NOT sell, trade, or share your personal information with third parties except:
- With your explicit consent
- To comply with legal obligations
- With trusted service providers who sign BAAs (Business Associate Agreements)
- To protect our rights or safety
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- File a complaint with relevant authorities
7. Contact Us
For privacy-related questions or to exercise your rights:
- Phone: (786) 643-2099
- Email: Jasmel@medicalbillingmb.com
- WhatsApp: General inquiries only (no PHI)